Washington Based Retailer
Washington-based Retailer - Customer Behavior Analytics using Machine Learning
We helped a Washington based retailer to understand the customer sentiments from their customer support requests to improve service quality.
It helped them to gain the best customer satisfaction ratings (4.8/5) on online markets like Amazon.
The key challenges were -
CoreView team built a Machine learning empowered system to prioritize the escalations based on sentiments detected in the requests.
The Results – Transformed Customer Experience
This helped the company to bring a great customer experience with -
Improved CSAT to 4.8/5 using customer-centric innovation.
CoreView understands technical as well as our business needs very well. They are very responsive and flexible in their approach to provide a right solution.
What we love about CoreView is their ability to provide valuable suggestions.
CoreView helped us understand, formulate and align our Mobility strategy to our business.
CoreView built us the best of breed SAAS platform to help us realize our vision.